Kim Ramsey

I am an accomplished education professional with extensive experience in training, professional development, project management, and customer success. I have directed and developed comprehensive professional development programs for district staff, including content creation, schedule management, and credit allocation, while serving as a Subject Matter Expert to enhance training initiatives and technology integration across the district. My collaboration with the Texas Education Agency involved creating school improvement training for high-need campuses, authoring training on various software platforms, and leading district-wide digital curriculum and blended learning implementations. I have successfully managed multiple IT, curriculum, and CRM projects, including customer journey enhancements and CRM automation, to improve operational efficiency and customer experience. As a leader in process improvement, I created new support models and achieved a 90% retention rate by developing effective communication plans and retention practices. Additionally, I have served in strategic roles such as Product Liaison and Customer Sales Liaison, contributing to revenue growth and customer engagement. I hold a Master's Degree in Educational Technology from the University of Texas, where I was certified as a Master Technology Teacher, and a Bachelor’s Degree in General Studies with a specialization in English from Texas A&M University, where I graduated Cum Laude.